johnh wrote:Bought a new Bosch dishwasher, installed last Friday. Half-way through second load, got an error message on the display. Looked it up in handbook and it said 'phone the helpline'. Phoned and was kept on hold for 10 minutes while it played almost non-stop adverts on Bosch products. Finally got a human and they told me an engineer would call on Thursday NEXT WEEK.
Can completely empathise.
I had similar trouble recently with LG over my washing machine. Spent a bit more than usual and the thing is a nightmare. Have had to put up with ear-fulls of company speak. The amount of times I was told 'Yes I completely understand' - from their scripted replies.
Then I was expected to wait 1 week for an engineer to come and do a report; then another week for the port to arrive in the correct email box of an LG customer service operator; then nearly another week to have a different engineer come and say that the first engineer was wrong and that it didn't need those two parts. He then tightened a few screws and told me it was normal for it to sound and smell like a 30 year old Hotpoint when it spins with a load in!
I am saving my strength now to ring them up and tell them the issue has not been solved.., Should it really smell of hot rubber and make a thumping noise when spinning?
They refused to send me a new machine, even though it would most likely have been cheaper for them to do that.
Good Luck with your dishwasher!
is that this approach is part of the 'scarcity mentality' that evolved after WW2. (Older members may want debate; rationing ended the year I was born)
